Analysis of E-Tailing Service Quality Essay Example for Free

Analysis of E-Tailing Service Quality Essay Their study focused on the consumers’ purchase and delivery (PD) choices, as part of a broader e ort to understand consumers’ shopping behavior. The present article begins by criticizing the content validity of E-S-QUAL (Parasuraman, Zeithaml, and Malhotra 2005), the principal academic measure of e-retailer service quality, which is probably the most important construct in contemporary services research. Joel E. Collier et al. , (2006) in their article extended the work on e-service quality to encompass not only Web site interactivity or process quality but also outcome quality and recovery quality. A conceptual framework of e-service quality is proposed and empirically tested that combines process, outcome, and recovery dimensions. Contrary to previous service quality studies, formative instead of reflective indicators are used to conceptualize e-service quality. Their study found empirical support for the use of formative indicators and the three-dimensional approach to conceptualizing e-service quality. Liao. C, et al. , (2006) evaluated using structural equation modeling. Results show that consumers’ behavioral intentions to continue using a B2C web site are determined by all three key drivers: perceived usefulness, trust, and habit. Furthermore, not all dimensions of web quality have a significant effect on perceived usefulness and trust. Hao-erl Yang,s (2007), study stated that e-quality metric needs continued development and validation when measuring customer’s satisfaction and loyalty in e-shopping environment. Jamie Carlson Aron O’Cass (2009), study examined that impact of e-service quality attributes on the development of flow, and further investigates the impact flow has on consumers’ Website loyalty and word-of-mouth behavior. Most companies try their best to continually satisfy their customers because customer satisfaction seems to be an important barometer of customer’s behavioral intentions and has been regarded as an important antecedent of loyalty. Eduard Cristobal Fransi and Frederic Marimon Viadiu, paper analyzed various elements that influence the purchasing behaviour of online consumers. These elements include the aesthetic aspects of a website and the interactive processes that take place at the time of purchase. The study analyses the expectations and perceptions of a sample of Spanish online customers. On the basis of these attitudes, the sample of respondents is segmented. In addition, the main factors that determine online service satisfaction are identified. The analysis thus allows differentiation of both customers and service quality. The paper concludes with recommendations for online retailers who wish to operate a successful ‘virtual’ retail outlet. Noor et al. , (2007), study explored the internet service quality in service industry particularly in e-ticketing for transportation services. The primary data for this study was collected through web observation. Result shows that appearance and linkages are among the two most important determinants that should be used when measuring the quality of internet services. Through the findings, a guideline of the transportation websites regarding the important features could be developed. The findings show that e-ticketing websites would be an advantage to have all these features in order to increase user satisfaction in doing online transactions. Nittana Sukasame focused on the e-service quality dimensions in successfully establishing ecommerce ventures. Consequently, success is measured in terms of growth rate. The following factors selected from previous studies on e-service quality linked to successful e-commerce entrepreneurs are proposed: content, accessibility, ease of use, reliability, responsiveness, and security. Additionally, the factor linked specifically to e-service domain enhancing automatic tasks such as self-service technology is examined. His study could generate different views on the e-service quality paradigms associating with the competitive success of the e-commerce entrepreneurs.

Peter Tosh A man of the past, living in the present, walking in the future :: essays papers

Peter Tosh A man of the past, living in the present, walking in the future Peter Tosh. With the name comes a certain stigma and uneasiness in Reggae circles. Peter Tosh was a crusader and warrior in a musical forum more known for it’s mellow and passive resistance. As former college and producer Lee Jaffe simply put it "A lot of people were afraid of Peter, they did not know how to deal with him."(Stepping Razor, Red X: the Peter Tosh story, Bush Doctor Films). He traveled the globe for roughly thirty years preaching his message of equality and justice for every man. He was preaching against powerful forces and societal brainwashing and misinformation. The so called downpressorman or Babylon. He fought against these forces, with bravado, undaunting passion, and an arrogant open style that many people did not know how to deal with. He had a strong conviction of what he viewed as right and wrong. When he saw something as unjustified watch out. He attacked his viewed oppressors with the veracity of an attack dog. As reggae artist of international supers tar status, this was a dangerous thing, because he reached the masses. The way that Tosh fights these oppressors, is with Word, Sound, and Power not physical violence, as one Rasta elder asserts this the Traditional Rastafarian way, "Word, Sound, and Power, is a symbol of man. Seen? That is what we use amongst Babylon. We don’t use a stick, nor a stone, nor a gun" (Stepping Razor, Red X: the Peter Tosh story, Bush Doctor Films). He sings songs witch he believes to be divine. The message of Jah channeled through him. He gains inspiration from the sacrament, the sweet gift of Jah, Herb. Tosh does not try and make the messages sweet and trite, about love affairs and such. He makes sure each and every song is meaningful and to the point. Then like a musical architect as he describes it, he decorates the message with the musical intricacies of his trade. The blunt message is delivered in angelic harmony, surrounded by a heavy hitting bass, the ever-present drums, and the exultant trademark lead guitar that influenced a generation of reggae guitarists to come. The intent was to draw a listener in with the music, so that he or she then had to pay attention to the words. Tosh’s music was a call to arms against Babylon and a vehicle to unit the downtrodden of the world.

Higher Education Essay

Higher education is the key to new worlds. In past decades, college education was seen as a privilege which few had access to. Nowadays, it has become a culminating stage in people’s life. Higher education has proved that it has a monetary value, as the salary of a person with a college education is higher than that of a person with a high school education. Some people have sold the idea that a higher education is a waste of time and money, and that such education should only be offered to a limited group of people. However, what make these people believe they have the power to decide what others should do or not do with their lives? In my opinion, everyone should pursue a higher education because it would help to reduce monopolization of wealth and power, it would allow people to exercise their freedom and create more opportunities in their lives. Monopolization of wealth and power could be reduced by higher education. As long as the wealthy and powerful people keep the knowledge from those who are hungry of it, the economy will remain the same. As Linda Lee recalls from Caroline Bird: â€Å"College doesn’t make people intelligent, ambitious, happy, liberal or quick to learn new things. It’s the other way around. Intelligent, †¦people are attracted to college in the first place† (671). I believe higher education enables people to acquire new skills and develop their intellectual capacities and grow as individuals, and of course this represents a danger for those who prefer to maintain a monopolized power and wealth from others. On the other hand, I do agree at some point with Lee that college education is being wasted on today’s youth. I have seen how here in America people are more interest in the â€Å"college experience† than focus on their education. It might also be true that the rate of lack of interest in a college education nowadays is higher than those who attended college fifty years ago. However, I do believe that fifty years ago there were also people who went to college for other reasons than learning; who can as sures us that Lee at some point of her years as a college student was not immersed in the â€Å"college experience†. Even when there are cases where people do not have a choice whether go to college or not, for the rest of the people go to college is a decision that resides within themselves. I disagree with Lee that college should not be offer for everyone. She even attacked people with learning disabilities, people who might do their best to be at the same level than the rest of us. It is usually these types of people who achieve more goals than those with not learning disabilities. Coupled with Lee’s perspective, there are also people who see college as something out of their reach. As David Leonhardt said: â€Å"†¦.For those families on the fence-often deciding whether a student will be the first to attend-the skepticism becomes one more reason to stop at high school† (646). For many families with low incomes, a higher education for their children can be the key for a better future, an even when most of the college can be expensive, there are many other college that can allow these young people to achieve a scholarship and even a four years degree without spending a penny. Thus, there are also thousands of students who do not have clear which career they should pursue. It is not a surprise that many of them decided to change careers after one of two semesters or even a coupled years. I think that as long as they are doing what they feel passion for, there should be allow changing their minds. After all, we are humans and change and mistakes are part of our nature. A higher education can create more opportunities for people. College allows students gain experiences that will help them in and out of the classroom. In college there are no more teachers trying to help them to get a decent grade, students are expose to the real world were things come to those who seek them instead of waiting for things to come to them. Gary Gutting said:† â€Å"Students, in turn, need to recognize that their college education is above all a matter of opening themselves up to new dimensions of knowledge and understanding†(628). I believe that higher education not only allows the possibility of a better future, also allows the person to develop personal, intellectual and social skills that can be used in daily life. Among with this, a higher education can enable people to get better jobs and create a better life for themselves and their families. Those who obtained a bachelor’s degree can find better jobs than those who only have a high  school degree. Perhaps the economic situation does not change much for them but it can mean a significant change for future generations. Moreover, the opportunities can be better for people with a higher education. Trying to decide what people want for their future may be uncertain when they do not have idea of ​​what they want. However, a simple way to find the right path is by making mistakes and learning from them. Whether people abandon the medical school to become engineers, as long as they do what is right for them, this decision should not become an obstacle for others. We live in a free country and no one can stop us to be who we are meant to be.

Analysis of Theme for English B by Langston Hughes Essay

Langston Hughes was an African American poet and author who joined other black artists to break literary barriers during the civil rights movement. The poem entitled Theme for English B was written thirty years or so after the birth of the Harlem Renaissance, but still embodies why the Renaissance had originated in the first place. I believe this poem reflected on Hughes life in general, but more importantly on the fight against the ignorance that created discrimination. James Mercer Langston Hughes was born February 1st, 1902 in the town of Joplin Missouri. Being the great-great-grandson of the first African American to be put into public office, one could say that Hughes was destined to make his own mark in society. The†¦show more content†¦The Great Depression had come knocking, which lead to the associations supporting the cause to turn their heads to social and economic issues. Even though the movement had ended, the amount of writings in print was amazing. Between the 1920s and the early 30s more than fifty works of poetry and fiction were published. This was a huge accomplishment for African American artists as well as the National Association for the Advancement of Colored People. Hughes was a key player during the Harlem Renaissance. In 1921 he wrote a poem called Negro Speaks of Rivers which was published in Crisis magazine before jumping on ship to West Africa and Europe as a steward on a cargo boat. This was Hughes first published work. After his travels, Langston became a busboy where he was founded. He had left a collection of poems with poet Vachel Lindsay who immediately saw the literary skill and helped publish Hughes work. With the help of a scholarship, Hughes attended Lincoln University to pursue his writing career. While in school, he published his first volume of poetry as well as writing the poem The Weary Blues, which was a look at ghetto life . Hughes poems differed from other poets because he associated his words with music. He combined blues and jazz rhythms and worked them into his poetry. Something unheard of before Hughes set the standard. This new type ofShow MoreRelatedAnalysis Of Langston Hughes Poem Theme Of English B911 Words   |  4 PagesThe more you know, the greater you individual power becomes. Upon reading Langston Hughes poem â€Å"Theme of English B† I understand that knowledge does not discriminate or separate people based upon race, age, or educational level. However, it brings us together and allows us to grow. Once you obtain any form of knowledge from anyone power is gained. Every time you quire new information you become powerful. â€Å"Theme of English B† brings light that we as a nation learn from each other if we are open mindedRead MoreAnalysis Of Langston Hughes s Poem Theme From English B 1592 Words   |  7 Pages What Lies Beneath Langston Hughes was an American poet who spent a majority of his life growing up in Cleveland, Ohio as well as Lincoln, Illinois. Hughes was able to travel across the states and to several different countries which allowed him to experience diversity and hardships like poverty and racial discrimination. His teenage years was around the time that he would start to write poetry. The poetry that he wrote throughout his life incorporated Black culture and revealed his deeper viewsRead MoreAnalysis Of `` Girl `` By Jamaica Kincaid And Theme For English B By Langston Hughes1228 Words   |  5 PagesHow can two completely different texts convey the same message while covering different issues? In this paper I will argue that â€Å"Girl† by Jamaica Kincaid and â€Å"Theme for English B† by Langston Hughes are both addressing the same issue but in different ways. I will look at the similarities of characters, symbolism, and text found in the story. Even though the texts are different, they are both revealing social issues found in society. â€Å"Girl† by Jamaica Kincaid is a short story that consists ofRead MoreLangston Hughes Theme For English B845 Words   |  4 PagesIn â€Å"Theme for English B† Langston Hughes dramatizes race and self-identity. Hughes is struggling to relate himself to his teacher and everyone around him, so he starts off by telling readers about his background such as his age and where he has lived. â€Å"I am twenty-two, colored, born in Winston- Salem† (2). Through the first stanza of the poem we know that Hughes is living through a time where race is a big issue and not too many African American adolescents are in school like he is. He is learningRead More‚Äà ºEvaluation of ‚Äà ²Critical Essay on ‚Äà ²Theme for English B‚Äà ´Ã¢â‚¬Å¡Ãƒâ€žÃƒ ´Ã¢â‚¬Å¡Ãƒâ€žÃƒ ¹1291 Words   |  6 Pages â€Å"Evaluation of ‘Critical Essay on ‘Theme for English B’’† â€Å"Critical Essay on ‘Theme for English B’†, written by Chris Semansky, is just that: an analytical essay on Langston Hughes’ poem â€Å"Theme for English B†. The article is a dissection of the author’s insight on the subject matter. The paper provides a detailed assessment of the content of Langston Hughes’ work by providing the reader with perspective on Hughes’ possible thoughts about people and the way they view themselves as well as othersRead MoreLiterary Analysis Of The Ideology And Reality Of Equality987 Words   |  4 PagesLiterary Analysis of the Ideology and reality of equality in the works of Langston Hughes Langston Hughes was an African American writer and poet. Langston Hughes wrote about what it was like living as a Negro, as a black man, as any person of color in America. He wanted to portray the dignity, soulfulness, and resilience of his people. In his writings, he tends to believe that people aren’t wholly good and they are not wholly evil or bad either. He writes with such a conviction and an almostRead MoreAnalysis Of Sonic Devices By William Blake And Langston Hughes1156 Words   |  5 PagesThis paper seeks to highlight these techniques, and their applications in the works of two prolific poets of their time; William Blake and Langston Hughes. Analysis Blake and Hughes are significantly different. They came from different eras and wrote about diverse themes. This may be attributed to the fact that they are from dissimilar ethnic backgrounds. Hughes is African American while Blake is British. This ominously sets them apart as they experienced different ways of life. Conversely, theseRead MoreComparing Modern And Traditional Poems1359 Words   |  6 Pagesindependent analysis is quite possible. It is in this context that a deep textual analysis of the formal features of the poems becomes significant. A formal analysis can be done for any poem of any style, modern or traditional. The modern poems such as Theme for English B by Langston Hughes and â€Å"The Fish† by Elizabeth Bishop can be compared with traditional poems such as Shakespeare’s â€Å"My mistress eyes are nothing like the sun† and â€Å"Ode on Melancholy† by John Keats. Langston Hughes’ Theme for EnglishRead More With Reference To At Least Four Different Poems, Explore How Cultural1442 Words   |  6 Pagesfocus on all portray a cultural identity in their own unique way. Wherever I hang and The Fat Black Woman Goes Shopping, are both written by Grace Nichols, a poet of Guinean background. I have also chosen to explore Dream Variation by Langston Hughes as well as Half-Caste by John Agard. I have chosen this selection of poetry because I feel that each poem has great merit in successfully challenging the racial disparities of the modern world. Grace Nichols unsurprisingly tends to baseRead MoreNot Without Laughter Study Guide9912 Words   |  40 PagesLiterature Study Guide Not Without Laughter by Langston Hughes For the online version of BookRags Not Without Laughter Literature Study Guide, including complete copyright information, please visit: http://www.bookrags.com/studyguide-not-without-laughter/ Copyright Information  ©2000-2012 BookRags, Inc. ALL RIGHTS RESERVED. The following sections of this BookRags Literature Study Guide is offprint from Gales For Students Series: Presenting Analysis, Context, and Criticism on Commonly Studied Works: